We're very sorry to hear about your experience! We hope that our support team was able to assist with the issue you were facing in the App. Terrible app when people are so highly dependent on it to function for their travel and even worse responsiveness to problems. I’ve heard it may be possible to get pass cover numbers from Eurail and then book reservations online but, again, customer service hasn’t responded to my inquiries. The app implies that reservations can be made through the app but once you click to make reservations for many countries, they tell you that these reservations can only be made in person at a train station, defeating the purpose of being able to just arrive at the station and hop on the train with your rail pass. Also, many countries in Europe require you to make (and pay for) seat reservations for each leg of every journey in addition to having a rail pass. This is unacceptable for travelers who have paid a lot of money for rail passes but can’t travel when the app won’t function properly. I’ve contacted customer service three times over the past week and haven’t gotten a single reply, despite their claim that they aim to respond within 48 hours. This leaves me unable to travel with the passes I paid several thousand dollars for. This fails every time, with the journey either never appearing or appearing for a short time before disappearing from my trip. Several of my desired trips can’t be found on the app, so I have to add them manually. The only thing worse than this app is the company’s customer service. If clicking on the details of a trains you can see the facilties, at least for German trains you can see "business services" which means wifi/power etc.
Euro rail route map Offline#
The current time table is offline so it doesn't need internet, in the future we could have real time updates if a railway carrier can provide us with these data (major western-european carriers may can). The old app used to have an arrival/departure board for a specific station. If not, do you let us know at numbers would indeed help reducing stress levels when changing a train, we are working on a way to include (the majority) in the app. To start with the first, we indeed had problems with MyTrips, your review has not been answered in time, but the problem should have solved in the meantime.
Euro rail route map update#
And of course, it will never hurt if we could see the map of a station for tight connections.Īnd right now, I’m just brainstorming, but… apart from the local train schedule database, it would be awesome if we could see the schedule of a train station, or a live update of an upcoming train that I’m gonna need to catch? And it would be really nice if we can see which trains has WiFi/power etc.ĭear Knockerclot, thanks for positive review and your brainstorm to improve the app. I would also like to see that the app would also show which platforms the trains will be located at, and also some kind of a feature that would show us alternatives routes if I miss a train between a connection. However, it seems to me that there’s a bug in the app that when I want to save the journey to my trips, it would say it added on the top banner but it was never being saved into my saved journeys. The UI of the new version is much better than before, and I highly appreciated that they’ve added the map feature. Good update but with a bug and feature request
Plan your dream routes and track all your journeys in My Trip Search for connections across Europe without having to hunt for wifi or use up your data.Search for train times offline with our journey planner The Rail Planner App makes your Eurail or Interrail journey smooth and stress-free, whether you’re boarding your next train at the station or planning your next trip from your sofa.
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